Privacy Policy

Established 10 March 2025
Last Updated 14 July 2025
This Privacy Policy (“Policy”) explains who we are, what information we collect, how we use, share and protect your information, and the choices and rights available to you when you use the LumioX application and its web-browser version (together, “LumioX”) operated by Lumio Future Inc. (“Company”, “we”, “our” or “us”). By continuing to use LumioX you are deemed to have read, understood and agreed to this Policy.
If you have any questions, please contact us at service@lumiotv.net.

1. Our Basic Approach
We respect your privacy and manage all personal information (“PI”) in accordance with the Act on the Protection of Personal Information of Japan and other applicable laws. Our foremost aim is to process only the information necessary for delivering a secure, engaging short-form video experience.

2. Information We Collect
Category Typical data elements How obtained
User Information name, age, date of birth, gender, e-mail address, telephone number, in-app text/images you upload, usage logs, cookies provided by you or generated through use
Device Information device type/model/manufacturer, OS & version, carrier, IP address, MAC/IDFA/AAID, network access method & quality, app version, login time collected automatically
Location Information GPS data, Wi-Fi/Bluetooth access-point data with your OS-level permission
Advertising Information ad impressions, clicks, time stamps, products/services viewed collected automatically
Crash & Security Information crash reports, security flags raised by anti-fraud SDKs collected automatically or from trusted partners

3. How We Use Your Information
We use your information to:
1.Provide the Service – account registration, authentication, notifications, personalised feed, video display and playback.
2.Analyse & Improve – aggregate statistics, algorithm training, new feature development.
3.Ensure Safety & Compliance – detect spam, fraud, illegal activity; enforce our Terms of Use; maintain stability and security.
4.Marketing & Communication – send newsletters, promotional offers, surveys and personalised advertising (where permitted).
5.Respond to Enquiries – handle questions, bug reports and other correspondence.
6.Legal Obligations & Vital Interests – comply with law, court orders or protect the rights, property or safety of you, us or others.
We will not use PI for any purpose outside the above without your consent, unless required by law.

4. Sharing & Disclosure
We do not sell your PI. We may disclose it only:
Within our corporate group for legitimate business purposes.
To service providers (including those outside Japan) such as cloud hosting, content-moderation and analytics vendors, under strict confidentiality agreements.
To business partners / social platforms when you choose to link, log-in with, or share content via those services.
To authorities or other parties when required by law, to defend legal claims, or to prevent imminent harm.
With your explicit consent in any other circumstance.

5. Protection of Your Information
We employ industry-standard administrative, technical and physical safeguards, including SSL encryption in transit, hashed & access-controlled storage, regular security audits and mandatory staff privacy training. Should a security incident occur, we will notify you and the relevant authorities without undue delay, as required by law. Privacy Policy-lumiox

6. Cookies & Similar Technologies
LumioX and our analytics/marketing partners use cookies, web beacons and similar technologies to recognise your device, remember preferences, measure traffic and improve recommendations. You may disable cookies in your browser or OS settings; however, some features may cease to function.

7. International Transfers
Your information is stored primarily in Japan but may be transferred to jurisdictions whose data-protection rules differ. Whenever we transfer data, we implement appropriate contractual safeguards to ensure an equivalent level of protection.

8. Retention
We retain PI only as long as necessary for the purposes stated in this Policy or as required by law, after which we securely delete or anonymise it. Backup archives containing residual data are isolated from active processing and purged on a scheduled cycle.

9. Your Rights
Depending on your jurisdiction, you may have rights to:
Access – obtain a copy of the PI we hold about you;
Rectify – correct inaccurate or incomplete PI;
Erase – delete your PI under certain circumstances;
Restrict / Object – limit or object to processing;
Port – receive PI in a portable format (where technically feasible);
Withdraw Consent – at any time, without affecting prior lawful processing;
Cancel Account – delete your LumioX account and associated PI.
To exercise any right, e-mail service@lumiotv.net. We may verify your identity before responding. Privacy Policy-lumiox

10. Children
LumioX is not directed to children under 14. Users aged 14-17 may use the service only with parental or guardian consent. Parents may request deletion of their child’s PI via the contact details above.

11. Scope & Third-Party Services
This Policy applies solely to LumioX. When you follow links or share content to third-party sites or apps, their privacy practices govern. Please review their policies separately.

12. Updates to This Policy
We may amend this Policy to reflect changes in law, technology or business practices. We will alert you via push notification, pop-up or in-app notice. Continued use after the effective date constitutes acceptance of the revised Policy.

13. Contact
Lumio Future Inc.
E-mail: service@lumiotv.net
We welcome all questions, complaints or requests concerning our privacy practices.